What are collection agencies and collectors allowed (and not allowed) to do?
What’s the difference between an open credit agreement and a fixed one?
What information cannot be included in a credit report?
You can find the answers to these questions and more on Canadian Legal FAQs.
There can be a lot of questions when people are dealing with consumer issues. In Alberta, consumer transactions are governed under the Fair Trading Act.
The Act covers a variety of different areas and provides rules and regulations that set out what businesses can and cannot do in their interactions with consumers. It also provides a way for consumers to challenge a transaction with an offending business and to be awarded a remedy, such as cancellation of a transaction, payment of damages, and others.
Two major areas of focus of the Fair Trading Act are Collection and Debt Repayment and Cost of Credit Disclosure.
CPLEA has created new FAQs on Consumer Protection to help Albertans understand what the law says about:

• The Fair Trading Act
• Collection and Debt Repayment
• Cost of Credit Disclosure
• Credit and Personal Reports

 
For more information about organizations that can provide information and assistance around issues facing consumers in Alberta, check out CPLEA’s LawCentral Alberta.